Mobilising Q methodology within a realist evaluation: Lessons from an empirical study

What’s Needed to Develop Strategic Purchasing in Healthcare? Policy Lessons from a Realist Review

Background In the context of serious concerns over the affordability of healthcare, various authors and international policy bodies advise that strategic purchasing is a key means of improving health system performance. Such advice is typically informed by theories from the economics of organization (EOO). This paper proposes that these theories are insufficient for a full understanding o...

Key Issues in IS Management in Norway: An Empirical Study Based on Q Methodology

Information systems (IS) departments face many challenges in today’s rapidly changing environment. One approach to understanding these challenges is to survey IS managers to elicit what they consider are key issues. Studies of key IS management issues have been conducted for some years in many nations and regions. However, most of these surveys lack a theoretical basis for the selection of key ...

Data envelopment analysis in service quality evaluation: an empirical study

Service quality is often conceptualized as the comparison between service expectations and the actual performance perceptions. It enhances customer satisfaction, decreases customer defection, and promotes customer loyalty. Substantial literature has examined the concept of service quality, its dimensions, and measurement methods. We introduce the perceived service quality index (PSQI) as a sing...

Realist Impact Evaluation an Introduction

An empirical evaluation of the G/Q/M method

Improvement of the software process is a major concern for many organizations. A critical part of such an endeavor is the definition of metrics. Despite the importance of metric definition, there have been no evaluations of existing methods for achieving this. It is generally taken for granted that a method with wide acceptance is suitable. A review of metric definition methods identifies Basil...